FREQUENTLY ASKED QUESTIONS

How do I place an order?
Through the website silly :)

How will I receive my order?
We ship most orders within 3 working days. We use multiple carriers depending on the destination. Once we have shipped the order, we’ll send you an email with tracking and delivery information.

How will I get a confirmation that my order has been placed successfully?
You’ll get an email confirmation once you’ve placed an order. We are working on integrating SMS updates.

I tried placing an order through debit card/credit card/Netbanking. The order was not successful but my money got deducted. What should I do?
Please send us the transaction details - the last four digits of your card or other equivalent identifying information. Once we’ve verified the payment, we’ll get in touch with you to get the order details to finalize it.

How should I check the status of my order?
You can always email us at juicy@santara.in if you don’t receive an update from us.

How can I cancel my order?
Please send us an email as quickly as possible. If the order hasn’t yet been produced (we individually make every tee once an order is received), we’ll happily cancel it. If the order has been produced, then unfortunately its too late to cancel.

Can I exchange my product?
Since each product is produced on order, we can’t offer exchanges or returns. All sales are final. If there’s a manufacturing defect, though, shoot us an email.

I'm outside India. Can I still place an order?
As of now, we only ship within India.

Do you have Cash-on-delivery option? Why isn't the COD option showing up on my page?
There is a COD option. You’ll be able to select it when you reach the payments page while ordering.

Do you apply shipping and tax charges?
Taxes & shipping are included in the price. Nothing extra.

How long will it take for my product to get delivered?
You’ll get your t-shirt within 5-7 working days from your day of order.

Do you accept bulk orders?
Yes, we do! The more the merrier.

If we haven’t answered a question you may have, shoot us an email here: juicy@santara.in
We’ll get back to you as soon as we are done with our 8 hours of shuteye!